FAQ

General FAQ's

NHAI has rolled out program for Electronic Toll Collection on Toll Plazas on National Highways to be called FASTag.

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement.

FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.

  1. Ease of payment – No need to carry cash for the toll transactions, saves time
  2. Near non-stop movement of vehicles leading to lower fuel cost.
  3. Online Recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
  4. SMS alerts for toll transactions, low balance, etc.
  5. Online Portal for customers
  6. Validity of 5 Years
  7. Incentive: You can avail a cashback of 10% on all Toll payments using FASTag in 2016-17

Customer can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cashback amount for a particular month will be credited back to your FASTag account within a week of subsequent month.

Adopting FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

Indian Highways Management Company Limited (IHMCL) (a company incorporated by National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

FASTag is presently operational at 240+ toll plazas across National Highways. More toll plazas will be brought under the FASTag program in the future. To find out list of toll plazas currently integrated with FASTag  click here

FASTag has a one time Fee of ₹ 200. The refundable security deposit depends on the vehicle type.

Please check other details on website of Issuer Agencies.

The customer may visit any of the Point of Sale (POS) locations at Toll Plazas / Issuer Agency to get your FASTag account created. Customer may call on customer care no. of the Issuer Agency to know more details.

For list of Point of Sale (POS) locations click here:

Customer  need  to  submit  a  copy of  the  following  documents  along  with  the  application  for

FASTag:

  1. Registration Certificate (RC) of the vehicle.
  2. Passport size photograph of the vehicle owner
  3. KYC documents as per the category of the vehicle owner ( individual / corporate):

For Corporate customers and other details please visit web site of the participating banks / issuer Agency.

Note:

  • Issue of FASTag is subject to verification of original documents mentioned above by the issuing agency.
  • Customers are advised to bring originals of above documents while visiting PoS for purchase of FASTag.
  • The FASTag will be fixed on the vehicle’s windshield by the representative of the Issuer Agency only.
  • Any representative of the vehicle owner can provide the above documentation and information and purchase the FASTag.

The customer will receive an SMS with requisite details to his registered mobile number as soon as the toll transaction takes place. Periodic statement of account may also be obtained on website of the Issuer Agency after registration by the customer.

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag.

Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash

Issuer Agency will electronically deduct the applicable toll fee from the customer’s account linked to the FASTag. This deduction will be done post the toll transaction. The customer needs to adequately fund the account which is linked to FASTag. This recharge process may be termed as top-up.

The monthly pass facility is specific to each toll plaza. You may call customer care of the participating bank / issuer agency for further details

Yes, the minimum recharge amount is Rs. 100.

You may recharge your FASTag account by making payment through cheque or online through Credit Card/ Debit Card/ NEFT/ RTGS or through Net Banking. FASTag account can be recharged upto Rs. 1,00,000.00 (Rupees One Lac only).

You will need to take two separate FASTags for the two vehicles.

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

You will need to call customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

Customer will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each toll plaza may be seen on www.nhtis.org in addition to displayed at concerned toll plazas.

FASTag will work on all enabled toll plazas. In case of change in city or address, the customer should inform only the Issuer Agency.

In case of car being sold or transferred; only the Issuer Agency needs to be informed.

The primary point of contact for the vehicle owner/ user is the Issuer Agency, contact details for which will be shared at the time of FASTag issuance. IHMCL can be approached as the next escalation level

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